2022 Temperature Sensor Recall Information

Last Updated: December 21, 2022



Name of Product: Jacuzzi® Hot Tubs

Hazard: The temperature sensor can relay incorrect water temperatures, causing the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.

Affected spas contain other inbuilt mechanisms to test temperature and which control the maximum temperature which the spa water can reach. Those inbuilt mechanisms are not affected by the issue that is the subject of this recall action.

Remedy: Repair - Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 40 degrees C, prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 40 degrees.

Spa World Limited will replace the current temperature sensor with a new temperature sensor on site at no cost to the consumer.

Contact SPA WORLD LIMITED, by emailing tempsensor@spaworld.co.nz or calling 0800 800 064 to schedule a free repair. Spa World Limited are contacting all known purchasers directly.

Consumer Contact: Spa World Limited at 0800 800 064 from 10 a.m. to 4 p.m. NZT Monday through Friday, email at tempsensor@spaworld.com.au.

Number of Impacted Units: 50

Incidents/Injuries: Globally, 185 reports of inaccurate temperature readings have been recieved. No injuries have been reported.

Sold at: Spa World

Importer: Spa World Limited 203A Waimea Road, Bishopdale, Nelson 7010

Manufactured in: Mexico

Description: This recall involves Jacuzzi J-200, J-300, J-400, and J-500 collection hot tubs manufactured between July 29, 2021, and Feb 9, 2022. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub.

To identify hot tubs with the recalled sensor, the serial number can be entered into the lookup field below.

Location of the model number and serial number inside the equipment bay of the hot tub.

If your spa is affected, please contact Spa World Limited by calling 0800 800 064 from 10 a.m. to 4 p.m. NZT Monday through Friday or email tempsensor@spaworld.com.au instead of using the contact details displayed after the you have clicked the next button.


J-400™ Series

J-300™ Series

J-200™ Series